Returns & Warranty Policy

At Sixthgear Moto Supply & Cafe, we stand behind the quality of our products. This policy outlines our return and warranty procedures to ensure your complete satisfaction with every purchase.

Returns Policy

1. Returns Eligibility

We accept returns within 7 days of delivery for items that meet the following criteria:

• Item is unused and in original condition
• Original packaging is intact and undamaged
• All tags, labels, and accessories are included
• Proof of purchase (receipt or order confirmation) is provided
• Item has not been installed or modified

2. Non-Returnable Items

The following items cannot be returned for hygiene, safety, or policy reasons:

• Used, installed, or modified products
• Items damaged by misuse, accident, or improper installation
• Special order or custom-made items
• Clearance, sale, or final sale items (marked as non-returnable)
• Helmets and protective gear (once worn or used)
• Electrical items with broken seals
• Consumables (oils, lubricants, chemicals)

Note: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase cannot be returned unless defective.

3. Return Process

Follow these simple steps to initiate a return:

Shipping Costs: Return shipping costs are the customer's responsibility unless the item is defective or we shipped the wrong product.

4. Refunds

Once your return is received and inspected, we will process your refund:

• Refund Method: Refunds are issued to the original payment method
• Processing Time: 7-14 business days after inspection
• Refund Amount: Full purchase price (excluding shipping costs unless item is defective)
• Notification: You'll receive an email confirmation once the refund is processed

Bank Processing: Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

Warranty Policy

5. Warranty Coverage

Warranty coverage varies by product and manufacturer. Generally, our warranties cover:

• Defects in Materials: Manufacturing defects or faulty materials
• Defects in Workmanship: Poor construction or assembly issues
• Functional Failures: Product fails to perform as intended under normal use

Warranty Periods:

• Motorcycle parts: 30-90 days (varies by brand)
• Helmets and gear: 6-12 months (manufacturer warranty)
• Accessories: 30-60 days
• Electronics: Manufacturer warranty (typically 1 year)

Specific warranty terms are provided with each product. Please refer to the manufacturer's warranty card or documentation included with your purchase.

6. Warranty Exclusions

Warranties do not cover damage or failure caused by:

• Normal wear and tear from regular use
• Improper installation or incorrect application
• Accidents, crashes, or impact damage
• Modifications or alterations to the product
• Misuse, abuse, or neglect
• Failure to follow manufacturer's instructions
• Use in racing or competitive events (unless specified)
• Environmental damage (rust, corrosion from improper storage)

Important: Warranty is void if the product has been tampered with, repaired by unauthorized personnel, or if serial numbers/labels have been removed or altered.

7. How to File a Warranty Claim

To file a warranty claim, please follow these steps:

Response Time: We aim to respond to all warranty claims within 1-2 business days. Complex cases may require additional time for manufacturer consultation.

Questions?

If you have any questions about our Returns and Warranty Policy, please don't hesitate to contact us:

Email: info@sixthgear.ph

Business Name: Sixthgear Moto Supply & Cafe

Location: Philippines

Our customer support team is here to help you with any concerns or questions about returns, refunds, or warranty claims.

This Returns and Warranty Policy is subject to change. We will notify customers of any significant changes. Your satisfaction is our priority, and we're committed to resolving any issues fairly and promptly.

Last updated: January 28, 2026